INSTRUCTIONS FOR YOUr TELEHEALTH SESSION

You are able to receive your Telehealth link via email or text message. Please let your doctor or the staff know your preference. Expect an email or text message containing a link to your session around the time of your scheduled appointment. Note the following requirements for a successful video session: 

1. Supported devices include computers, smartphones and tablets.

   • Windows & Mac computers can connect using:

     • Chrome https://www.google.com/chrome/

     • Firefox https://www.mozilla.org/en-US/firefox/new/

     • Safari https://support.apple.com/downloads/safari 

     • Chromebooks and Android smartphones & tablets running Android 6.0 or later can connect using Chrome 

     • iPhones & iPads running iOS 12.2 or later can connecting using Safari 

2. Browser extensions may interfere with your camera or microphone and should be disabled prior to starting your session.

3. For the best experience, it is recommended that you close all other tabs and windows - especially those sharing your microphone and/or webcam.

4. The minimum internet speed recommended is 5 Mbps download and 5 Mbps upload. You can check your internet speed at speedtest.net.

5. You may be prompted to allow use of your computer’s video camera and/or microphone. Please select Yes/Allow to enable these functions.

6. The link is valid for up to 5 clicks or 1 hour.

   • For security reasons, if this limit is exceeded, please contact your provider to send another session request. 

     
     If your default browser is not on the list, please copy and paste the link into the address bar of a compatible browser and hit <enter> to commence the session. 
     If you have difficulties connecting, please contact your provider for further instructions.